Returns & Exchanges: Our Policy
At Daniel Patrick, customer satisfaction is our highest priority.
Our items are always made with the highest quality materials, with care and attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at firstname.lastname@example.org for an exchange within 14 days of the date of receipt, provided:
1. The item is unworn and in its original condition, and
2. The original Packing Slip / Invoice is included with the return.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or FedEx. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
In any case, we kindly ask that you send us the tracking number and pre-alert of your return for exchange.
Online order exchanges: In all cases, once your item(s) has/have been received at our Warehouse, you will be issued a gift card for the value of the item(s) purchased. This is to be used towards the desired exchange, so that any pricing difference between items can be resolved during checkout. This ensures availability of products for exchanges and that shipping costs will be included with the transaction.
Only merchandise received by us can be processed for exchange.
All returns should be shipped to:
Daniel Patrick Inc.
1233 S. San Pedro St.
4th Floor East
Los Angeles, CA 90015
NO SIGNATURE CONFIRMATION REQUIRED.
If you are exchanging an item due to an error made by Daniel Patrick or a defect, we will pay the shipping cost to send a replacement item to you. Otherwise, return shipping is at the expense of the customer.
Daniel Patrick does not issue refunds for goods sold, as many items are made to order, so we kindly ask that you choose carefully. We are, however, happy to exchange items.
If you have any further questions on our Return or Exchange policy and processed, please get back to us at email@example.com
Thank you for your understanding.